11/10/2019 Kaspersky For Mac Free Trial
This may not be a suitable subject for debate, but here goes anyway. For a few years now, my bank has supplied me, free, with Kaspersky antivirus, rated by others as being top-notch in the arena of security apps. Now, all of a sudden, Kaspersky has been accused by our current administration that it is linked with Putin and his do-gooders, and the government has put a warning across the use of that antivirus software. There must be others who, like me, use Kaspersky and are wondering if it's still safe to use. Should I be concerned? My bank has not said a word on any possible solution to this problem.
What do you think? If it's not safe, what would be a good free alternative to Kaspersky? -Submitted by Lenny L. To all participants: please be considerate to others and keep this discussion civil.
I switched to Kaspersky Antivirus, when it was first offered in the UK, where I then lived. I upgraded to the full internet suite when the licence for my existing firewall expired. I now have three machines with Total Security and two with Internet Security and have no qualms about any possible links to government agencies. Eugene has said if the Russian government tried to intervene, he would relocate overseas. I've met Eugene and some of his team at a couple of security seminars and judge them to be people of high integrity and competence, demonstrated by the fact I have never had any malware getting through to any of my machines since I started using their products. The hourly check for updates is the best in the business, I believe.
Your bank is still happy with Kaspersky products, that would be good enough for me. I'm interested that you asked for a free recommendation, should you decide to jump ship, since Kaspersky is not free (your bank supplies it for free but ultimately, who pays your bank's business expenses?). A review this month, here in Australia of most of the AV suites in one of the major magazines rated Bitdefender and Kaspersky on a par as the best functionality and Avast as the best free alternative, for what it's worth. It looked like a thorough study to me. Could Kaspersky be hacked?
Select the device you would like to protect from viruses and malware and choose from a variety of free Kaspersky security tools. Stay protected and download your free malware protection tools today.
It's software and ANY software can be hacked, given enough resources. I won't go into the circumstances of the US government decision to discontinue using Kaspersky, it is beyond the scope of this discussion, except to say that I believe they are wrong. My personal opinion, others may differ.
With the greatest respect, you've had no malware getting through to your machines AS FAR AS YOU KNOW. I'm no expert but I feel absolutely certain that no software or hardware can be described as absolutely safe. Nor, I believe, will they ever be absolutely safe. So I guess the only strategies that can be used to prepare for the worst are: 1. Thorough technical due diligence when making recruitment and IT security decisions. Not only have I always perceived Kaspersky as a risk I would rather not take, but I also fear that Russia and rogue states and criminal interests around the world would not find it too difficult to place IT saboteurs as employees with Kaspersky and its competitors around the world. Mitigation of the consequences of successful malware by designing disaster recovery solutions to deal with worst case scenarios in all walks of life - whether directly or indirectly dependent on computer systems.
I've been in I.T. For 28 years and have utilized and tested many security products over the years. I've been using Kaspersky Internet Security on my primary systems for several years now and have found it to be one of the best I have ever run.
Being a tech, I'm fortunate to have several systems running at any time, so I am able to run different security products on a couple of my lab systems for comparison. In that regard, I have found Kaspersky and Bitdefender currently to offer the best protection, with the least problems otherwise. I recently read a review from PcMag comparing products where they still rate Kaspersky high, and have a disclaimer basically saying that until the accusations are actually proven, they will continue to rate it as such. Many, in the I.T. Community still regard Kaspersky as one of the best, with no concerns over hacking. Personally, I'll trust the opinion of my fellow I.T. People before I trust any propaganda from the government or it's news outlets.
(Still with no actual, verifiable proof). What many do not know, is that many of the better security software out there are from various foreign countries. Many jumped on the paranoia bandwagon, but ignored the spying that the NSA has done. Double standard? Which foreign products should you trust? If you ask enough I.T. People, you will get many different recommendations, some of which is just based on their own favorite, but also take into consideration special circumstances they may have regarding compatibility.
Bottom line is if you are concerned, don't use it. Wikipedia has a comparison list of many of the anti virus products that list the country of origin along with other features. Read a few current reviews from reputable sources, then compare to the wiki list.
Be cautious on reviews though as there are a lot of variables on what is tested, which is why I say read a few reviews. Questions about security software are probably the most asked, and have different answers for different people. Products change, what is good one year may not be good the next, and vice versa.
My current suggestions are Kaspersky and Bitdefender as first choices, and for those that want a 'U.S.' Product, I'll suggest Webroot. While these are my preferred choices, there are a few others that come in a very close second and would use as well. I also listen to what my customers tell me regarding their experiences with their installed software. As Zouch said, if your bank still trust it, then I'd be ok with that. So, to answer your question regarding a free product, I would say Bitdefender as it offers great protection and is probably the least invasive with ads telling you to upgrade, etc. It also is very lightweight and does not hog a lot of system power as some do.
Be aware though, that there is a big difference between 'anti virus' and 'internet security', as most of the free stuff is just 'anti virus'. The pay for internet security packages are quite inexpensive and worth the extra features. Personally, if they spy on me, they'll get bored real fast and move on Good luck in your decision, hope this helps. I would not use it, but it is likely safe as long as your computer is not a target for the Russian governments. Frankly, the folks at Kapersky do a good job in general, but no matter what the will comply with Putins commands, or simply dissapear.
The actual only way to fully trust the AV is not installing a back door into your computer is to have them release their source code, then you can view exactly what it is doing, then compile it yourself and install it. (Of course that can be said of any AV as well.). As I've said, many times before: if you want to be 100% completely safe, you need to cut ALL of the wires going into your computer, including the power cord, and remove any batteries. This Kaspersky stuff isn't NEW.
Remember when IBM got out of the PC business and sold all of it to China/Lenovo? Yes, Lenovo is Chinese and, for a while, U.S. Researchers found spyware put onto the list of bloatware by the Chinese government.
Yes, it supposedly has been removed. It is similar to this Kaspersky thing. But first, you have to ask: 'What are YOUR concerns?' Are you worried that the Russians will make changes to your Facebook account?
Now, if you thought: 'My Bank', that is a different issue. Most banks and credit cards will guarantee your accounts so, if you lose money in an online transaction, they will cover you (careful, not all financial institutions are the same and some don't/can't cover debit accounts). Then I'd say, go ahead. If you really want to be private though, you need to think of other things. If you use Google, I would definitely recommend reading their Terms of Service and Privacy Policy.
Many people are pretty shocked when they read stuff like that (at one point, Google said it owned all of your data but changed it to read that they don't own it but you have to give them the rights to do with it as they see fit. AND, it's not just Google! Some people didn't like it when Microsoft said the same exact things as Google. When you think of advertisements, I would never complain about nice ads being shown on a website or soon people will have to pay for every website they access. But, ads these days come from trackers (especially Google aka Doubleclick) that are gathering information about you. I've recently (yesterday) got the fake service center center malware aimed at me and Norton stopped it each time and that was from ads on Yahoo. The reasons that the government may stop use of an a/v product consist of, targeted attacks against secure government computers (that is, national security vs.
Facebook hacking). They put a stop on Lenovo for a bit as well. My advice is this: when your concerns about security and privacy exceed that of ease-of-use, then take the necessary steps. I don't have FB or Twitter or Google accounts for that reason.
But, if you are concerned about the future, do a search for the Gartner Magic Quadrant for a/v software or read up on several testing sites. If there was a real nasty issue with Kaspersky, it wouldn't just be the government prohibiting their use. It 'might' be related, but, in my opinion, it's probably more about MONEY than anything else. Maybe McAfee or, in this case, Trend Micro, is paying Best Buy more to pre-load their products. Of course there is the possibility that Best Buy sells desktop computers to the U.S. Government which has banned Kaspersky on their computers.
So, it could just be Best Buy not wanting to support different loads (one for the public and another for government purchases). By the way, the way it worked at the local government where I worked was - MONEY. They wanted to pay BULK prices.
If you are buying a/v products for over 100,000 computers, you get a substantial discount if you stick to ONE product (or, in our case, two). Then there is the Gartner Magic Quadrant that rates this stuff as well. I also had been using Kaspersky for the very same reason that where I purchased my last 3 computers (Best Buy) recommended using it. Each year I got a renewal notice and I happily renewed the product.
This last year when it came time to renew I also receive an email telling me that Best Buy no longer would support Kaspersky. What I did was, I renewed my Kaspersky and put it on 2 computers.
I recently purchased a new computer from Best Buy and it came with McAfee installed. I uninstalled it and downloaded Kaspersky. It wasn't because I had already paid for it and it was good for 3 computers, it was because I like it and I trust it. I'm just an average older woman who likes to be on the computer because I read all my news on it. I've never had a problem with Kaspersky and I like it. I'm not rich nor am I powerful and the Russians have no use for me. LOL, In short, I've never had a problem with it and I don't expect too.
It's a solid program. To the members I've not read any of your comments so as not to influence what I write. So if some of my comments mirror yours it's purely coincidental. Hi Lenny Let ‘s get this out of the way up frontI don’t like Kaspersky because on every machine I’ve installed it experiences a significant slow down.
For the record I’m not just a one time user. I’ve tried Kaspersky over the years always with the same results. I prefer Norton and Bitdefender. Nuf said on that.
As far as Kaspersky being safe to use in the context you are asking I’d say it presents no more risk than any other antivirus. All antivirus programs have your IP Address at the lowest level of possible intrusion. That’s how updates are pushed out on a regular basis. Having your IP Address is an open gateway to your personal stuff that with the right technical know-how can be exploited to your detriment. That said Norton and/or BitDefender could be considered a potential gateway for nefarious use (i.e.
Computer espionage/cybersecurity threat). Kaspersky has long been a target of US government concern as indicated in the link below: You can read hundreds of articles on the subject of Kaspersky having possible ties to Russian Intelligence. The US government obviously has significant reason to believe that Kaspersky Antivirus software presents a potential threat to national security. You can call it “fake” news, government directed mis-information or whatever you want.
In the absence of compelling evidence to the contrary the US government use of Kaspersky will be nil and the warnings will continue. At this point it doesn’t matter whether Kaspersky is culpable by agreement or exploitation by the Russian government. You also have to understand who is primarily affected by the US government warnings here are a few: - Government Agencies -Government Contractors and their subs (non-compliance may result in loss of contracts) -Federal Reserve (which may affect your bank going forward) -Homeland Security Agencies - Any entity that has the potential to be privy to sensitive information either directly or indirectly Do the Kaspersky US government warnings affect you as a private citizen and should you be concerned? IMO if the chances of you coming into contact with sensitive information is nil, I seriously doubt; even if true, Kaspersky is going to waste valuable resources targeting Joe Blow or Mary Sue. The real question for you is “ do you have enough information to make an informed decisionto use Kaspersky or not?”. To use an analogy.with the information you have it’s like voting for Candidate A or Candidate B and where does your moral compass lie.
Do you base your decision on what the US government suggests about Kaspersky or do you buy into the steps that Kaspersky has allegedly taken to bolster US consumer confidence in the Kaspersky brand. Click the links for more information: Kaspersky Global Transparency Initiative Kaspersky joins Data Privacy Day 2018 As for as your information being mined to name a few you might consider: -Facebook -Google -Twitter -Microsoft -Apple -All software that requires your email and/or uses your IP Address to deliver updates -Does your telecommunications provider have foreign stake holders (Sprint and SoftBank) -Is your computer built by the Chinese (i.e.
Lenovo) My point being there are any number of ways your information can be compromised both domestic and foreign. At this juncture it’s a purely personal decision. Good Luck and hopefully you won’t stay awake at night trying to decide.
Together Everyone Achieves More = TEAM. AjTrek wrote ' I seriously doubt; even if true, Kaspersky is going to waste valuable resources targeting Joe Blow or Mary Sue' No one thinks that Kaspersky or the Russian government are small time criminals, targeting individual bank accounts. The worry is that Russia can use the data in aggregate, to either affect our way of life, i.e.
An election, or as a way to recruit spies. The former can be accomplished because our hard drives are a wealth of demographic data. In fact, such access would give the Russians more accurate information than is available to our own pollsters, who rely on self-reported surveys and polls. Spy recruitment can be accomplished by identifying vulnerable individuals, i.e. People who dislike the US, have Russian relatives, in high-security jobs, etc. The Chinese was suspected of this when they hacked the personnel files of US government employees several years ago. Furthermore, personal hard drives often have blackmailable information, which can force people into spying.
If a government is involved, it probably doesn't have a lot to do with the individual unless you are labelled as a 'pain in the neck'. So, no, I doubt mother Russia is interested in your personal affairs. Also, the people putting this stuff together can just as easily catch things of interest to the criminal element (bank user name and password, social security number.) and could grab information that can be non-government stuff for financial gain. After all, Putin blamed the hacking of the election on 'patriotic Russian hackers'. So, I'd say as far as the Russian government getting your information as an individual, it probably isn't a big deal. But, if we are talking about the U.S. Government banning Kaspersky on it's OWN computers, that is a different issue.
It is aboutthis: How sure are you that the US government is totally without a hidden agenda? Since we now have fully entered the space of conspiracy theories, here is the one I like best so far: Who can assure me convincingly that the real reason for the anti-Kapersky campaign is not - from pre-Trump days - about a back door into all privacy enabling software that the NSA (and the FBI?) demand? US vendors have successfully been bullied into providing this, now the agenda says to get rid of all foreign vendors that are not under the US strong arm. Just suggesting this as the next Dan Brown novel But it COULD be true, you know. You are protected on your own computer by what you reveal and don't reveal online.'
This is NOT by what you reveal ONLINE. That is a totally separate issue.
What is being discussed is that even a person that doesn't use 'online ('www') can have their information picked up and sent by a rogue application. In this case, the debate is whether Kaspersky is or is not a rogue application. Not what a user does online. The point being that the U.S. Government FOR THEIR OWN COMPUTERS is not allowing Kaspersky.
It's just like a lot of people buy Lenovo even though it was certified that there was spyware mixed in with Lenovo's bloatware. Of course we can also discuss Google and Doubleclick and Adobe and the others, but that is not the topic at hand. Give up on the Fake news nonsense. Some of us are professionals and no that this stuff is NOT fake anything. Already proven.
TotalGuru wrote: 'it's up to you to make sure you are protected on your own computer by what you reveal and don't reveal online.' It doesn't seem like you understand the problem. This isn't about posting information online.
It's about malware where Kaspersky may fish for information on your computer, sending it back to their headquarters where it may or may not be used by the Russian government. There were rumours that the Chinese did something similar by hacking into the records of government employees. The suspicion was that they were looking for people that they could recruit as spies, i.e. Chinese immigrants in sensitive positions with relatives still in China. Unless you have access to Kaspersky's source code or can monitor all the data it sends out, there is simply no way you can say it's safe.
Even if Kaspersky is simply collecting demographic data, there is no way we'd know that the Russian government isn't intercepting it or otherwise demand it from Kaspersky. Heck, has anyone actually read their EULA? Rather than answering the question directly, I will just give some simple/simplistic advice. Few of us can actually answer the question accurately since we have no access to the source code or the ability to monitor the software continuously, i.e. What data is being sent out. My decision is then not to use Kaspersky or any software that utilizes it's code. My reasoning is this: It's not as if we don't have alternatives for antivirus protection.
There are other reputable programs that perform just as well according to independent testers, and some even a bit better on some tests. So, for safety's sake, I've decided to avoid Kaspersky until further notice. For similar reasons, I avoided buying internet-enabled dolls as gifts last Christmas. Let me fill the gap. Not that I believe in this sort of thing, but I like them as a way to exercise your creativity. The one that presents itself here would be something like this: 'The reason the US government is badmouthing Kaspersky because they refused to install a back door for the NSA and since they are not a US company they cannot be forced to do so, so to limit the damage this does to the enforcement of the greatly misunderstood 'Freedom of Information Act' by the NSA (and other US agencies.)' Now, don't forget: This is purely a fabrication of my own imagination and you are still on your own judging the validity of this thought.
(Or try this theory for size: Certain prominent people in high places around Washington DC may not, as alleged, have been intentionally communicating with the Putin Administration. But how about they were collaborating on a few - not necessarily illegal - projects with the Russian Mafia, only to find out that they were being pased on to one of their wholly owned subsidiaries, the Kremlin. That could prove embarassing and would therefore warrant some secrecy, wouldn't it?) On the usefulness of Kaspersky software a protection against malware - I can't see how the quality of their solution, which is not in doubt as far as I have heard, could be affected by these allegations. And if any antispyware solution is effective against the NSA, the KGB (sorry, I think they call it something else now) or the 'Bundestrojaner' (go, google that!) - who can tell?
In the end I believe in complete privacy, but have to accept that we are well along the way of losing any hope of that. And believe me, everyone has something to hide - including the people that claim they don't, They may just not be aware of it (yet.). There has been a lot of supposition in the posts that I have read. Some say it is not safe, others say that it is safe. I say no one here is qualified to say either way. So, let us have some facts. Eugene Kaspersky, the author of Kaspersky antivirus, is a Russian citizen, and the company is headquartered in Moscow Russia.
Eugene graduated from The Technical Faculty of the KGB Higher School. The Higher School prepared intelligence officers for the Russian military and KGB. Russia is being investigated for interference in the 2016 Elections and some European elections. I can not say that is 'Safe' or not, however, given the above, why would you take a chance.
As has been pointed out, there are alternatives that are as good or better than Kaspersky antivirus. I always thought that if I was a virus author, the ultimate injection program would be an antivirus program. I have used many different antivirus for at least 20 plus years and kaspersky is very much dedicated in making our computers safe. Top-notch people. The only problem is not with their antivirus, but with their support.,that is if you call kaspersky and wind up in talking to someone in India or timbuktu with hard to understand English. I recently called for support because best buy sent me an email indicating that best buy will no longer sell me kaspersky and instead provide me with an microtrend.
I thought this was unethical. Called kasparsky support.I trust kaspersky so i allowed this guy in india to remotely connect to my computer.bad move in my part. He started removing my kasparsky and installing microtrend. I yelled at him to get my.
back together. He started installing a trial kasparsky. I yelled at him again and took him an hour and a half to complete. Now i know that i did not have malware or virus.kasparsky is upfront with this. The moral of the story.if you do not understand what (support) he is saying.,hang up, until you talk to someone that speaks your language.
Original review: Jan. 5, 2019 I have been subscribed to this Anti-Virus for several years, and haven't used the program or the computer in 3 years and you guessed it. They keep charging me. I have tried on numerous occasions over the last few years to unsubscribe but there is no help!
I got one response in the last year and tried calling the number I was given and all that happened was the number rang, a computer stating they were Kaspersky and then hung up, haven't been able to reach them since. Even though the credit card I used is expired they keep charging me $119 a year and I have been asking them to cancel but they keep taking my money. I am unable to contact them, I feel this company is just a scam. I do not recommend this company at all, buyers beware. And if there is anyone out there with the same problem and got a resolution PLEASE help me! Original review: Dec. 9, 2018 I was a loyal Kaspersky Antivirus customer for the past decade, plus formerly, I had recommended what I felt to be a superior product to many other individuals, and a few organizations.
Increasingly over the past decade, however, I was concerned about Kaspersky's tendency to usurp my right-of-choice relative to control over its self-serving and invasive marketing tactics, and my computer property. Additionally, I found it increasingly frustrating to locate accurate account information (including previous purchases and proof of Opt-Out requests for not participating in auto-billing) on the Kaspersky site, or its authorized retailer, Digital River.
Product 2018's near-expiration marked the watershed moment when I went shopping for a competitive product, and made the switch. And I am wholly satisfied with my decision to do so (Bitdefender Internet Security 2019). Kaspersky should step up their Customer Service game (in particular in light of prevailing privacy concerns of their North American customer base), and lose their invasive, nagsome near-expiration marketing strategies. For the last two weeks of the customer's paid-for license, the customer's computer is beset with intimidating messages displayed in glaring red-is-for-danger, 'There's a problem with your license', and daily popups indicating 'Renew now'- all of which the customer is powerless to disable. Since this issue has been a reported issue with Kaspersky products for each of the 10 years that I was a loyal customer, I/'one' must conclude that Kaspersky is arrogantly indifferent to the concerns/needs/rights of their paying customers.
In a globally competitive market, why should I/'one' continue to pay for such an experience? Answer-I no longer do, and neither do my referrals. Original review: Nov. 24, 2018 I have not been able to login to my account for a year. Kaspersky renewed my subscription without my permission last year and customer service is not helpful.
Something like resetting a password should be simple and not require a phone call, but if you have to call it should be resolved immediately and was not. One the customer service people I spoke to actually laughed at me! I had the correct password, but still could not login to my account. I don't recommend any company that can't resolve a simple password reset. Original review: Sept.
8, 2018 I was looking for a little more protection for my MacBook and the saying 'If it's not broken don't fix it' was never more appropriate. After extensive research it came apparent that Kaspersky Anti-Virus was the best for the MacBook from various sources but none of them Apple. I went ahead and purchased it and it was the most controlling, obstructive software I have experienced.
It caused problems with the running of my MacBook and I needed to uninstall it. After many attempts and going around in circles I had to call Apple Care who managed eventually to clear my MacBook of it. Please do not download this onto a MacBook. The reason that many people, including myself buy Apple is because of the security.
It is easy to believe that you need more and that is what these companies rely on. Trust Apple and live well alone. I reported these issues and heard nothing back from them regarding this. Being ignored tells me many things as I am a Software Engineer by trade. Needless to say I decided that there was a huge lack of support and there were too many bugs/issues with it so I used the Windows 'Programs and Features' to uninstall the program. I even restarted the computer.
I then installed the next on my list to try application. When it installed I received a message advising me that Kaspersky was still installed on the computer.
Being told this I went to see if I could find anything on the internet regarding this. Found an article saying that there might be scheduled tasks that were not deleted, checked it out and it was not the case. Also, I did not see any files left on the computer. I contacted them and things even became more crazy. I had to give them control of my computer and they attempted to reinstall their software (I had a new product and it prevented them from doing this, something I told them would happen). Ended up uninstalling the new solution so they could then re-install their solution to uninstall it again. They then had me download an additional application and to have them run it while I was logged in to 'Safe Mode'.
They then had me log back in and they said since it was not in the Taskbar it was no longer installed. As I am an IT Professional I was smart enough to have launched into the registry and found the first entry with 'Kaspersky'. They told me I would need to manually find and delete every occurrence. I could not believe what they were telling me.
I also could not believe that they do not even have tools that will clean up a failed uninstall. As an IT Professional I cannot recommend this product and will stay away from it in the future. Original review: Aug. 21, 2018 I received two emails from Kaspersky stating that my renewal card has expired and they 'will be unable to renew your subscription'. No longer wanting to renew it all together I ignored the emails in hope that they will stop chasing a tail. Now I was expecting just one more email confirming that they were 'unable to renew your subscription' but instead I got an email stating that 'we're pleased to tell you that your Kaspersky Total Security has been automatically renewed,' the following is a summary of your order etc 'please keep this email as proof of your purchase'.
Without updating any payment details prior to this and at all, over the next couple of days I received a hefty $156.17 bill from my bank. Needless to say I was very unimpressed for the fact that they were able to bill a existing card that was expired.
Currently awaiting for a refund after making some calls. Original review: Aug. 15, 2018 Tried to cancel online, had more correct order number, but then you also have to input a password. When I clicked the forgot password, it never sent me a correct password. They wanted access to my computer, when I explained the computer that I am currently on Kaspersky wasn't on it, they still wanted access. Very suspicious. When I said, 'I'm not going to give you access,' they said, 'You have to call your bank,' which I did.
Most legitimate business would rather take care of it themselves so you don't call a bank and they get a chargeback which affects the rating of their merchant account. Stay away from this company, use an American based company if possible.
Original review: Aug. 8, 2018 I canceled the auto-renewal on my old subscription in June of 2018.
It auto-renewed on July 1st and I was billed on August 3rd which was 30 days beyond the renewal date. When I asked for a refund they stated that I was beyond the 30 day window and could no longer get a refund. I believe this is unfair business practice as they know that if they wait until after the 28th of the previous month you will not see the cost until your next CC statement therefore not seeing it for over 30 days. I will no longer consider this company as a supplier to my household nor any company I work for from here forward due to this practice. Original review: July 20, 2018 Last year I told Kaspersky very clearly I do not want the automatic renewal. Recently I received an email notice that my subscription will be renewed, using my credit card, 10 days prior to the end of my contract for $54.99. I did not agree to this amount.
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They offer the Anti-Virus service to new customers for $29.99. For $19.99 they offer a 1 year 1 device Anti-Virus protection in their online shop. That is the service I need and want. Kaspersky does not respond to my emails requesting to stop the automatic renewal of the service I do not want. Original review: June 18, 2018 Problems with Product/Service. I am an online student with.
Technical Community College (Jamestown, NC). January 2, 2018 I purchased a Kaspersky Anti-Virus product from my school's technology center within our school's bookstore. This was to replace my current. product scheduled to expired the end of April 2018 (Show More of Complaint). Desired Resolution. Kaspersky is at fault by not reinstating to its vendors to include its refund policy.
My packaging does not have that, therefore, I am entitled a refund of $70.44 to my Financial Aid or directly to me now that we are in the 2018-2019 cycle. That purchase was made during the 2017-2018 cycle. Consumer Business Dialog.
Business Management has reviewed the case this customer had opened with support previously and we stand by our decision to deny the customer’s request for a refund. Management explained that the vendor was not authorized to sell the product and recommended they contact the vendor directly. We understand the customer purchased this license in good faith and even offered them a complimentary code, which they declined. Better Business Bureau: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint #. I kept all of my email correspondence and none mention unauthorized vendor. The emails repeatedly referred to a 30 day refund policy not included in the packaging.
I gave them my school's/vendor contact information which Kaspersky did not verify. The packaging has the school’s sales sticker with the date Spring 2015.
I bought the sealed envelope January 2, 2018. I started my classes fall of 2016 and Kaspersky codes were sold the same way then. One of the links in the packaging directs back to my school’s tech support to assist with installing ANY software purchased through the school’s technology department. No software can be returned once opened. I suggest that Kaspersky provide you with the phone transcripts and email correspondence. They are scam artist.
I declined the free code because my daughter saw how frustrated I was and added me to her. 360. Kaspersky isn't providing truth or facts. I'm so glad my school is selling. 360 with. It's not just the money, it’s the principle. This company has no positive post, nothing but complaints about their products and arrogant customer service representatives.
Original review: Feb. 2, 2018 I signed up for the auto draft software where each year they take the money automatically from my account. Well, I tried to cancel it because I no longer have that computer and the representative told me they had to charge me 50 dollars in order to cancel my subscription. I've never heard of a business that does that, especially not at that price! That's crazy! So I said, 'Ok. I will if I have to because I apparently signed a contract but I want to file an official complaint about it.'
The representative got extremely rude with me, refused to allow me to file a complaint or put someone else on the phone. I wasn't even rude to him, I just asked to file a formal complaint as I do not think it's ok to charge someone that amount of money, or any at all for that matter, to cancel a subscription they no longer need. He told me that my complaint was invalid and refused to help me further. That is also crazy! That's terrible customer service!
Don't purchase this unless you want to buy your way out when you're unsatisfied with the product. Original review: Jan.
4, 2018 This was recommended to me by Staples. I tried a few of the other ones but they were not as good.
The only thing I found out recently about Kaspersky is that it is owned by a Russian fellow. This has me worried a bit but I assume it is safe. I realize it is a bit more expensive but if it protects the computer then my problem is solved. This program does notify you if you have been attacked.
But instructions are easy to follow especially when you want to update first thing in the morning. Quick scan and full scan can be started. Also scan vulnerability. Original review: Dec. 28, 2017 When I first looked up Kaspersky I picked a agent in India who wanted $200.00 and all my info. And let them take over my computer.
I didn't let them because if their software was so good it should delete it anyway. I found a USA agent that sent me a virus removal tool. Later I found out they offer it FREE TO ANYBODY ONLINE. If it doesn't work first time you need to change parameters and update version. It's all FREE. Just a little work on you if you can read and follow instructions you have it made. Oh it took me two times to get it right.
Kaspersky Anti-Virus was developed in 2006 by Kaspersky Lab, an international security company that operates worldwide with 300 million users. Kaspersky Lab is based in the U.K.
Headquarters in Massachusetts. Free trial: Kaspersky offers free trial downloads for Windows PC, Mac and Android, and business antivirus with applications for servers as well as desktop computers. There is no version for iOS devices. Many price points: Antivirus software options range from $19.99 to $99.99, often with deep discounts.
The highest option, Total Security, protects up to five computers and mobile devices of your choice. There is a 30-day money back guarantee. Home and business options: There are three levels of antivirus software for home use offering basic to ultimate protection.
Business solutions are defined by business size with three levels from small business to enterprise environments. Virus & Spyware Removal: If your computer is not running optimally or you suspect there’s malware before you install the antivirus software, Kaspersky can remotely connect to your computer to find problems, and remove malware hiding deep in your system.
The service costs $99.99. Virtual keyboard: This technology lets the user enter passwords and other data using mouse clicks instead of a keyboard so keyloggers can’t capture this information. Best for: Individuals, families, people handling highly sensitive information and businesses.
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